Privacy Policy

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Privacy Policy
Effective Date: 01/09/2024

Leap Travel Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, and protect your personal information when you use our website: www.leaptravel.co.uk.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Information: Name, email address, phone number, and billing details      when you make inquiries, bookings, or payments.
• Payment Information: Payment details for booking services.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and interaction with content.
• Cookies: Data collected through cookies to enhance user experience, improve website performance, and analyze website traffic.

2. How We Use Your Information

We process your personal data based on the following legal grounds under GDPR:

• Contractual Necessity: To fulfill your bookings, process payments, and provide customer service.
• Consent: To send marketing communications (where you have provided consent).
• Legitimate Interest: To improve our services, website experience, and internal operations, such as fraud prevention.
• Legal Obligation: To comply with legal and regulatory requirements.

We may use your personal information to:

• Process bookings and payments.
• Provide customer support and respond to inquiries.
• Communicate changes to services, including terms, policies, or pricing.
• Analyze website performance and user behavior for improvements.
• Send marketing materials (only if you have opted in).

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that collect information about your browsing habits. We use the following types of cookies:

• Essential Cookies: Required for the operation of our website.
• Performance Cookies: Help us understand how visitors use our website.
• Marketing Cookies: Used to display personalized advertising and content.

You can control your cookie preferences through your browser settings or by using our Cookie Consent Tool available on our website.

For more information, please see our Cookie Policy.

4. How We Share Your Information

We do not sell or trade your personal information. However, we may share your data in the following circumstances:

• Service Providers: We work with third-party providers (e.g., payment      processors, web hosting services) who may process your data to help us deliver our services. These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose your data to law enforcement or regulatory authorities if required by law or to protect our rights.

5. International Data Transfers

If we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions) to protect your information in compliance with GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specifically:

• Booking and Transaction Data: Retained for up to 7 years for accounting and tax purposes.
• Marketing Data: Retained until you opt out of marketing communications.
• Usage Data: Retained for 12 months to analyze website performance.

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete      data.
• Right to Erasure: Request the deletion of your data where it is no longer necessary for the purposes it was collected (also known as the "Right to be Forgotten").
• Right to Restrict Processing: Request restrictions on how we process your data in certain circumstances.
• Right to Data Portability: Request that we provide your data in a      structured, machine-readable format, and transfer it to another data      controller where feasible.
• Right to Object: Object to processing your data based on legitimate interests, including profiling, and direct marketing.
• Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@leaptravel.co.uk. We will respond within one month, in accordance with GDPR requirements.

8. Security of Your Data

We take the protection of your personal data seriously and have implemented appropriate security measures to prevent unauthorized access, alteration, disclosure, or loss. However, please note that no online transmission is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. Data Breaches

In the event of a data breach, we will notify the relevant supervisory authority and, if necessary, affected individuals, without undue delay and within the timeframe required by law.

10. Children's Data

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

11. Complaints

If you are unhappy with how we have handled your data, you have the right to file a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with an updated Effective Date. Where required, we will notify you by email or through a notice on our website.

13. Contact Us

For any questions or concerns regarding this privacy policy or our data practices, please contact us at:

Leap Travel Limited
Email: info@leaptravel.co.uk
Phone: 0113 871 5327
Website: www.leaptravel.co.uk