Booking Terms & Conditions: Day Trips
Booking terms and conditions for Leap Travel day trips.
1. General Terms
1.1. These Booking Terms and Conditions govern all Day Trip bookings made with Leap Travel Limited. By making a booking, either verbally or in writing, you agree to these terms and conditions.
1.2. Leap Travel Limited reserves the right to amend these Booking Terms and Conditions at any time without prior notice. The most current version will be available on our website.
1.3. The person making the booking ("the Hirer") must be at least 18 years old and have the legal capacity to enter into a binding contract.
1.4. The Hirer acts on behalf of all the passengers travelling on the booking. If the hirer is a Company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they travel with the party.
2. Booking Process
2.1. Bookings can be made through our website, by telephone, or by email. All bookings are subject to availability and will be confirmed by Leap Travel Limited in writing via email.
2.2. The Hirer is responsible for providing accurate and complete information during the booking process. Leap Travel Limited is not responsible for any issues arising from incorrect or incomplete information provided by the Hirer.
2.3. The route used will be at the discretion of the Company.
2.4. Some of Leap Travel Limited’s vehicles do not have dedicated luggage storage areas. Therefore, all luggage beyond a small personal bag (e.g., handbag, backpack, or laptop bag) must be declared at the time of booking.
2.5. Failure to declare luggage at the time of booking may result in the luggage being refused on the day of travel.
2.6. A booking is only considered confirmed once Leap Travel Limited has received full payment.
3. Payment Terms
3.1. Full payment is required at the time of booking.
3.2. All prices quoted are in GBP (£) and include VAT where applicable.
3.3. Online bookings will require a Credit/Debit Card payment at the time of booking.
3.4. Booking made over the phone or email can be paid using Credit/Debit Card or Bank Transfer.
4. Amendments and Cancellations by the Hirer
4.1. All day trips are non refundable.
4.2. In the event of a no-show by the Hirer or passengers at the scheduled pick-up time and location, no refund will be provided.
5. Amendments and Cancellations by Leap Travel Limited
5.1. Leap Travel Limited reserves the right to amend or cancel a booking where required for operational or safety reasons, including but not limited to adverse weather conditions, road closures, mechanical issues, or any other circumstances beyond our reasonable control.
5.2. Where a booking is cancelled by Leap Travel Limited due to circumstances within our control, passengers will be offered the choice of a full refund or a gift voucher to the value of the booking.
5.3. Where a booking is cancelled due to circumstances beyond our reasonable control, including adverse weather conditions or other safety-related issues, passengers will be offered an alternative trip or a gift voucher to the value of the booking. Refunds will not be provided in these circumstances.
5.4. Leap Travel Limited shall not be liable for any additional costs, losses, or expenses incurred as a result of a cancellation, including accommodation, meals, or onward travel arrangements.
6. Use of the Vehicle
6.1. The Hirer has use of the vehicle for journeys only. The Hirer cannot assume the use of the vehicle between journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the Company in advance.
6.2. The Company will advise on journey times in good faith. However, as a result of breakdowns, traffic congestions or any other events beyond the reasonable control of the Company, The journey may take longer than predicted and in those circumstances, the Company will not be liable for any loss or inconvenience suffered by the Hirer as a result.
6.3. The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time.
7. Passenger Conduct
7.1. The Hirer is responsible for ensuring that all passengers adhere to the Conditions of Carriage outlined by Leap Travel Limited. Conditions of Carriage is on our website. A printed copy is also available upon request on our vehicles.
7.2. Leap Travel Limited reserves the right to terminate a journey if passengers engage in disruptive, abusive, or dangerous behaviour. No refund will be provided in such circumstances.
8. Luggage and Personal Belongings
8.1. Leap Travel Limited reserves the right to refuse carriage of any luggage that has not been declared in advance or is deemed to exceed the capacity or safe operation of the vehicle.
8.2. Any oversized, excessive, or hazardous items, including but not limited to items that are flammable, explosive, or otherwise dangerous, are strictly prohibited and will not be carried under any circumstances.
8.3. Leap Travel Limited reserves the right to inspect any luggage to ensure it complies with our safety and space requirements.
8.4. Leap Travel Limited accepts no liability for the loss, theft, or damage of any luggage or personal belongings carried on our vehicles, whether declared or undeclared, except where such loss or damage is caused by the negligence of Leap Travel Limited.
8.5. Leap Travel Limited is not responsible for any luggage or personal items left behind on our vehicles. Any items found will be kept for a maximum of 14 days, after which they will be disposed of or donated to charity if unclaimed.
8.6. It is the passenger’s responsibility to ensure that all personal belongings are removed from the vehicle at the end of the journey.
9. Liability
9.1. Leap Travel Limited’s liability for any loss, damage, or injury is limited to the maximum extent permitted by UK law. We are not liable for any indirect or consequential losses.
9.2. Leap Travel Limited will not be responsible for any personal injury or death, except where such injury or death is caused by our negligence.
9.3. The Hirer is advised to take out appropriate travel insurance to cover any potential losses.
10. Complaints and Dispute Resolution
10.1. To resolve issues as soon as possible, any issues that occur during travel should be reported to the Driver or Company at the earliest convenience.
10.2. All complaints must be made via email to complaints@leaptravel.co.uk within 7 days of the incident. We will investigate all complaints thoroughly and provide a written response within 28 days.
Contact Information
Leap Travel Limited
Company No. 15813593
T: 0113 871 5327
E: info@leaptravel.co.uk
www.leaptravel.co.uk